Terms of service
1. ELIGIBILITY
By using this Website, you confirm that:
- You are at least 18 years of age or accessing the Website under the supervision of a parent or legal guardian.
- You are legally capable of entering into a binding contract as per the laws of India.
- You are using the Website in compliance with all applicable laws and regulations.
2. ACCOUNT REGISTRATION
To purchase products from our Website, you may be required to create an account. You agree to:
- Provide accurate and complete information.
- Maintain the confidentiality of your account credentials.
- Notify us immediately of any unauthorized access or breach of security.
- Be responsible for all activities under your account.
We reserve the right to suspend or terminate accounts that contain false or misleading information.
3. PRODUCT INFORMATION & PRICING
3.1 Product Listings
- True Brands India sells branded stock of D2C brands, which may include overstock, past-season collections, or curated selections from top direct-to-consumer labels.
- We strive to ensure that all product descriptions, images, and specifications are accurate, but we do not guarantee the completeness, reliability, or accuracy of product details.
3.2 Pricing Policy
- Prices for products are subject to change without prior notice.
- The final price will be displayed at checkout, inclusive of applicable taxes and shipping charges, where applicable.
- In case of pricing errors, we reserve the right to cancel any affected orders and issue refunds if a payment has been made.
4. PAYMENT TERMS
We accept multiple forms of payment, including:
- Credit/Debit Cards
- Net Banking
- UPI Payments
- Wallets & Other Digital Payment Methods
By making a purchase, you:
- Authorize us or our third-party payment processor to charge the applicable amount.
- Confirm that you are the rightful owner of the payment method used.
- Agree that all payments made are non-refundable, except as per our Return & Refund Policy.
We do not store your payment details. Payments are processed securely through third-party payment gateways.
5. ORDER PROCESSING & SHIPPING
- Orders placed on our Website are subject to acceptance and availability.
- We reserve the right to cancel or modify any order if required due to unforeseen circumstances.
- Shipping timelines are provided at checkout and may vary based on location and courier partner availability.
- Once shipped, we are not responsible for delays caused by third-party logistics providers.
For detailed shipping policies, please refer to our Shipping Policy page.
6. RETURNS, REFUNDS & EXCHANGES
- True Brands India follows a strict quality check process, but if you receive a damaged or defective product, you may request a return or exchange within 7 days of delivery.
- Refunds (if applicable) will be processed in the original mode of payment or as store credit.
- Certain items may be non-returnable (e.g., clearance sale products, innerwear, personalized items).
For complete return guidelines, please refer to our Returns & Refund Policy page.
7. USER CONDUCT
By accessing or using our Website, you agree NOT to:
- Use the Website for fraudulent, illegal, or unauthorized purposes.
- Disrupt or interfere with the Website's functionality.
- Copy, modify, distribute, or exploit any content from the Website without permission.
- Upload or transmit malicious software, viruses, or harmful code.
Violating these terms may result in immediate account suspension or legal action.
8. INTELLECTUAL PROPERTY RIGHTS
- All content on this Website, including logos, trademarks, text, images, and graphics, is the property of Virender Textiles or its respective brand partners.
- You may not use our intellectual property without prior written consent.
- Unauthorized use of content may lead to legal action under applicable laws.
9. THIRD-PARTY LINKS & BRANDS
- Our Website may feature products from various D2C brands. However, we do not claim ownership or direct affiliation with these brands unless explicitly stated.
- We may provide links to third-party websites for reference, but we are not responsible for their content, policies, or transactions.
Use third-party services at your own discretion.
10. DISCLAIMER OF WARRANTIES
- We strive to offer high-quality products, but we do not warrant that the Website will always be error-free, uninterrupted, or secure.
- All products are provided on an "as-is" and "as-available" basis.
- We do not guarantee 100% accuracy of product descriptions, and variations may occur.
11. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Virender Textiles. shall not be liable for:
- Any indirect, incidental, or consequential damages arising from your use of the Website.
- Loss of profits, data, goodwill, or business opportunities.
- Any issues related to third-party services, payment gateways, or shipping providers.
Our maximum liability shall not exceed the value of the product purchased.
12. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless True Brands India, Virender Textiles, its directors, employees, and affiliates from any claims, damages, or legal expenses arising from:
- Your misuse of the Website.
- Violation of these Terms of Use.
- Infringement of third-party rights.
13. GOVERNING LAW & DISPUTE RESOLUTION
- These Terms shall be governed by and construed in accordance with the laws of India.
- Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
- We encourage amicable resolution before pursuing legal action.
14. CHANGES TO TERMS OF USE
- We reserve the right to modify these Terms at any time.
- Updates will be posted on this page, and continued use of the Website constitutes acceptance of the revised Terms.
15. CONTACT INFORMATION
For any questions, concerns, or feedback regarding these Terms, you can reach us at:
📍 Virender Textiles
Okhla Industrial Phase 1, New Delhi, India
📧 Email: truebrandsindia@gmail.com
📞 Customer Support: +91 9599410888
Thank you for shopping with True Brands India!
